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iTalkBB招聘日

www.creaders.net | 2015-04-17 09:56:49  万维读者网 | 0条评论 | 查看/发表评论

时间一: 2015.4.25  10 am-2 pm 
地点: 列治文 iTalkBB 八佰伴中心专门店
 
时间二:2015.4.26  10 am-2 pm
地点:本拿比 iTalkBB 丽晶广场专门店
 
电话: 604-600-0661 
Email: dlee@iTalkBB.com
 

请提前发送简历到指定邮箱或当天参与即场面试;各职位接受全职或兼职申请,欢迎毕业生或新移民加入;

招聘职位如下:

Store Manager

·         Drive the sales of products and services by achieving or exceeding sales targets.

·         带领全店达成或超过每月销售目标

·         Previous telecommunication experience is definitely a plus point.

·         曾有过电讯经验者为优

·         Excellent verbal communication and management skills

·         流利的口语表达以及管理能力

·         Good command of Cantonese, Mandarin, and English

·         流利英语及普通话, 会广东话者为优

Sales Representative

·         Strong interpersonal, communication and listening skills

·         流利的沟通表达能力

·         Positive Professional Attitude and self-motivated

·         正向及专业的态度并能自我激励

·         Good command of Cantonese, Mandarin, and English

·         英文.普通话.广东话流利

     Customer Support Specialist

Core Competencies:

·         Customer focus

·         Communication

·         Familiarity with product lines

·         Problem solving

·         Result focus

·         Accountability and Dependability

·         Team Work

Job Duties:

·         Provide high level customer services for complaints referred from local office/stores/Call Centre 

·         Track, manage and respond to T3 and other support request

·         Investigate and trouble shoot customer service issues

·         Ensure efficiency and customer satisfaction for onsite and local support

·         Perform customer satisfaction tracking on customer support request and compliant

·         Perform analysis to determine commonly occurring problems and recommend solutions

·         File local complaints, visit back and survey log sheets, reports and learning

·         Quality control and checking for local sales channel

·         Regular customers visit back/survey requested by marketing, project team or store

·         Recommend improvement actions, change of policies/procedures from customer complaints in order to escalate our customer experience

·         Closely communicate with customer services team at Call Centre and local channel team to exchange customer service issues

·         Manage and handle daily operation for internet project in terms of order follow up, ticket handling, installation, customer enquiries, quality control, reporting and reconciliation.

·         Manager 2 subordinate staff to perform daily customer support duties

General Skills and Knowledge 

·         3-5 customer service experience

·         Strong customer service, organizational and communication skills

·         Attention to details, proven analytical and problem-solving abilities

·         Ability to effectively prioritize and execute tasks in a fast-pace, high-pressure environment

·         Ownership of issues through resolution

·         Ability to present ideas and solutions in user-friendly language

·         Excellent oral and written communication skills. Must be fluent in English, Cantonese and Mandarin.

Logistic Assistant

Job Duties:

·         Process logistics requests from manager and ensure all necessary follow-up action is completed

·         Liaise with customer to schedule, coordinate and ensure receipt of goods

·         Trouble Tickets handling

·         Product batch exchange

·         Dealer and Store order

·         Pick up stores returned devices and recycle

·         Purolator returned devices recycle and record return reason

·         Customer walk in case

·         Product inventory count (Weekly, Monthly, Quarterly, Yearly)

·         Shipping supplies order and skid shipping scheduling

·         Accessories’ sorting, clean up and testing

General Skills and Knowledge 

·         Holds a minimum of a college diploma or an undergraduate degree

·         Related experience preferred

·         Computer literate (MS Office and MS Outlook).

·         Knowledge of Telecommunication Industry

·         Good command of Mandarin, English and Cantonese

·         Positive Professional Attitude, self-motivated, and careful

·         G class drive license

·        

Customer Support Assistant

Duties and Responsibilities

·         Acting as a single point of contact between internal departments and service provider, handling inquiries from all sales channel and disseminate most updated information to them about any changes from service provider

·         Acting as a single point of contact for the customer by providing ongoing account support, handling service inquiries, technical issues, billing issues and change management for assigned accounts.

·         Assign modem to each account and make records of shipping and inventory.

·         Track individual deliverables as well as provide feedbacks and quality control on projects. 

·         Prepare monthly reconciliation report based on internal data and service provider’s data.

·          Prepare reports and acess the result achieved based on project benefits. 

Skills and Qualifications

·         Must fluent in English, Mandarins, and Cantonese

·         More than one year related experience 

·         Positive attitude – important for difficult times incurred along the way throughout the process

·         Professional skills and knowledge in technical

·         Strong communication and verbal reasoning skills

Marketing Manager – Loyalty and Retention

Duties and Responsibilities

·         Formulate and implement marketing strategies to manage customer life cycle, revenue generation, contract renewal and retention.

·         Develop marketing programs to engage and retain existing customers.

·         Work closely with analytics team to ensure customer segmentation, response forecast and campaign measurement criteria.

·         Maximize the business opportunities in our customer database via various cross-sell and upsell programs.

·         Conduct market research and customer behaviors on products and provide recommendations; be an expert of customer insights and needs in the team.

·         Work with various supporting team and sale channels to plan and implement the launching of new initiatives.

·         Ensure flawless program execution and manage time, budget and process.

Skills and Qualifications:

·         A degree in Business, Marketing or related disciplines

·         5 years marketing or product management experience

·         A team player who is able to build strong relationships with all levels of the organization and deliver quality campaigns within given timelines and budget

·         Business-driven, independent, resourceful and have a keen eye for detail

·         Excellent interpersonal, verbal and written communication skills

·         Project management and analytical skills are mandatory

·         Proficient in written and spoken English, Mandarin and Cantonese


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